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Friday 5 July 2024

09:30am - 13:30pm

Solihull College & University Centre - Blossomfield Campus

Empathy is a powerful tool in business

 

Empathy lies at the heart of every successful business endeavor, fostering stronger connections with customers, employees, and stakeholders alike. This workshop focusses on empathy in business and is designed to equip participants with the essential skills and mindset needed to cultivate empathy-driven strategies for sustainable growth and meaningful impact. Through engaging discussions, interactive exercises, and real-world case studies, attendees will learn how to truly understand and empathize with the diverse perspectives and needs of those they serve.

From enhancing customer experiences to fostering a more inclusive and supportive workplace culture, this workshop will provide practical tools and actionable insights that can be immediately applied to drive positive change within any organization. Join us and discover how empathy can transform your approach to business, unlocking new opportunities for success and fulfillment in today’s interconnected world.

 

Your Workshop leaders

John Holmes – Managing Director at Advantage Creative.

John comes from a creative industries background, with over 20 years of senior management experience across theatres, festivals, tourism and events marketing. John represents Advantage Creative on a wide range of investor networks, and supports founders to develop their business growth strategy and pitch for investment.

 

Tas Tapeinopoulos – Programme Officer at STEAMhouse

Tas is an accomplished project manager and proposal designer with extensive experience in overseeing co-funded projects focused on Innovation, Employability, and Regional Development. With a proven track record, Tas has adeptly crafted, managed, and evaluated program structures tailored for Territorial Collaboration within combined authorities and countries spanning the Balkan and Black Sea regions. At STEAMhouse, Birmingham City University’s Innovation Centre, Tas plays a pivotal role in bridging the gap between students and the innovative world of STEAM (Science, Technology, Engineering, Arts, and Mathematics). Collaborating closely with academics, Tas integrates STEAM pedagogy and creativity into the curriculum, empowering students to delve into the realms of open innovation, transdisciplinary collaboration, and human-centered design. Tas’s proactive approach extends across all faculties and colleges, fostering meaningful links and partnerships between students and academics through effective communication and an ethos of openness.

 

Session timings

 

9:30 – 12:30 Customer/Client Empathy

12:30 – 13:30 Networking Lunch